My Role:  UX Designer

8 hours hackathon 

BACKROUND

The management of 'Fattal', a major hotel chain, decided to produce an 8 hour hackathon which goal was finding new ways of making the guest experience better.
I have decided on trying to improve the customer journey from the very beginning, from the moment of check-in.

Sometimes, a vacation can begin on a frustrating note, when arriving at the hotel after a long journey, only to stand in a long line waiting to check in. Dissatisfaction can continue when finding yourself wasting precious vacation time on calling the reception for all kinds of information about your stay.

THE CHALLENGE

> Skip the “old fashioned” check-in, check-out process and lobby wait.

> Familiarize the guests with the hotel and its facilities.

> Encourage guests to spend more time and money within the hotel.

> Encourage guests to book the next stay with Fatal hotels.

THE PROCESS

I used web research and created a platform that allows users to engage with the hotel prior to their arrival, check in and out via the app, get important information and collect loyalty “crowns” that can be redeemed at the hotel chain for various facilities and upgrades. The app enables guests to stay informed and save time during their stay, giving them a better overall experience.

NYX puts the entire hotel at your finger tips.