NYX 

A smarter way to enrich your stay
My Role:  UX Designer
8 hours hackathon 

BACKROUND

The management of 'Fattal', a major hotel chain, decided to produce an 8 hour hackathon which goal was finding new ways of making the guest experience better.
I have decided on trying to improve the customer journey from the very beginning, from the moment of check-in.

 

Sometimes, a vacation can begin on a frustrating note, when arriving at the hotel after a long journey, only to stand in a long line waiting to check in. Dissatisfaction can continue when finding yourself wasting precious vacation time on calling the reception for all kinds of information about your stay.

 

THE CHALLENGE

> Skip the “old fashioned” check-in, check-out process and lobby wait.

> Familiarize the guests with the hotel and its facilities.

> Encourage guests to spend more time and money within the hotel.

> Encourage guests to book the next stay with Fatal hotels.

THE PROCESS

I used web research and created a platform that allows users to engage with the hotel prior to their arrival, check in and out via the app, get important information and collect loyalty “crowns” that can be redeemed at the hotel chain for various facilities and upgrades. The app enables guests to stay informed and save time during their stay, giving them a better overall experience.

NYX puts the entire hotel at your finger tips.

 

THE OUTCOME

2 days before arrival

ONBOARDING

1/3

CHECK IN PROCESS

1/6

SERVICES, ACTIVITIES AND FACILITIES 

CHECK OUT PROCESS

Good things come to an end

Keep it a little longer?

Time to say goodbye

Design: KerenAvidan 

BEHIND THE SCENES

(The original wireframes)

Collect crowns and

enjoy hotel facilities

Digital loyalty card

 Check in, save time  and get upgrades for free!

Dear Mr. Kovler,

We׳re excited that you are coming! Your time is very important to us. 

Download  NYX  App 

It's really the end. Thank you for stopping by  ©   2020        Shiran Ronen

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