NYX
A smarter way to enrich your stay
BACKROUND
The management of 'Fattal', a major hotel chain, decided to produce an 8 hour hackathon which goal was finding new ways of making the guest experience better.
I have decided on trying to improve the customer journey from the very beginning, from the moment of check-in.
Sometimes, a vacation can begin on a frustrating note, when arriving at the hotel after a long journey, only to stand in a long line waiting to check in. Dissatisfaction can continue when finding yourself wasting precious vacation time on calling the reception for all kinds of information about your stay.
THE CHALLENGE
> Skip the “old fashioned” check-in, check-out process and lobby wait.
> Familiarize the guests with the hotel and its facilities.
> Encourage guests to spend more time and money within the hotel.
> Encourage guests to book the next stay with Fatal hotels.
THE PROCESS
I used web research and created a platform that allows users to engage with the hotel prior to their arrival, check in and out via the app, get important information and collect loyalty “crowns” that can be redeemed at the hotel chain for various facilities and upgrades. The app enables guests to stay informed and save time during their stay, giving them a better overall experience.
NYX puts the entire hotel at your finger tips.
THE OUTCOME
2 days before arrival
ON BOARDING
CHECK IN PROCESS
SERVICES, ACTIVITIES AND FACILITIES
CHECK OUT PROCESS
Good things come to an end
Keep it a little longer?
Time to say goodbye
Design: KerenAvidan
BEHIND THE SCENES
(The original wireframes)
Collect crowns and
enjoy hotel facilities
Digital loyalty card
Check in, save time and get upgrades for free!
Dear Mr. Kovler,
We׳re excited that you are coming! Your time is very important to us.
Download NYX App
